Pubmoor ("we," "our," or "us") operates the Pubmoor platform, which connects boaters with mooring owners and marina operators. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
By using Pubmoor, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies, please do not use our services.
1. Information We Collect
Information You Provide
- Account Information: Name, email address, phone number, and password when you create an account.
- Booking Information: Boat name, boat dimensions (length, beam, draft), check-in/check-out dates, and any special requests.
- Payment Information: Credit card details and billing address. Note: Payment information is processed by Stripe and is not stored on our servers.
- Communications: Messages you send to mooring owners, support inquiries, and feedback you provide.
- Mooring Owner Information: If you list moorings, we collect business details, bank account information for payouts, and identity verification documents as required by our payment processor.
Information Collected Automatically
- Device Information: Browser type, operating system, device identifiers, and IP address.
- Usage Data: Pages visited, features used, search queries, and interaction patterns.
- Location Data: General location based on IP address, and precise location if you grant permission for map features.
- Cookies: We use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage. See Section 7 for details.
2. How We Use Your Information
We use the information we collect to:
- Process and manage your mooring reservations
- Send booking confirmations, reminders, and updates
- Process payments and issue refunds
- Facilitate communication between boaters and mooring owners
- Provide customer support and respond to inquiries
- Verify mooring owner identities and prevent fraud
- Improve our services, develop new features, and analyze usage patterns
- Send promotional communications (with your consent)
- Comply with legal obligations and enforce our terms
3. SMS and Text Message Communications
If you provide a phone number and opt in to receive SMS notifications, we may send you text messages regarding:
- Booking confirmations
- Check-in and check-out reminders
- Important booking updates or changes
- Account security codes (two-factor authentication)
Message Frequency: Message frequency varies based on your booking activity. Typically 1-3 messages per booking.
Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.
Opt-Out: You can opt out of SMS notifications at any time by replying STOP to any message, or by updating your communication preferences in your account settings. Opting out of promotional messages will not affect transactional messages related to active bookings.
4. Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
- With Mooring Owners: When you make a booking, we share your name, contact information, and boat details with the mooring owner to facilitate your reservation.
- With Boaters: If you are a mooring owner, your listing information (location, pricing, photos) is publicly visible. Your contact information is shared with boaters who make bookings.
- Service Providers: We share information with third-party service providers who help us operate our platform, including:
- Stripe (payment processing)
- Amazon Web Services (hosting and infrastructure)
- Email service providers (transactional emails)
- SMS providers (text message notifications)
- Legal Requirements: We may disclose information if required by law, court order, or government request, or to protect the rights, property, or safety of Pubmoor, our users, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure password hashing
- Regular security assessments and updates
- Access controls limiting employee access to personal data
- PCI-compliant payment processing through Stripe
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy:
- Account Information: Retained while your account is active and for a reasonable period afterward to comply with legal obligations.
- Booking Records: Retained for 7 years for tax and legal compliance.
- Communications: Retained for 3 years or as required for dispute resolution.
- Usage Data: Aggregated and anonymized data may be retained indefinitely for analytics.
You may request deletion of your account and personal data by contacting us. Some information may be retained as required by law or for legitimate business purposes.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Essential Cookies: Required for the platform to function, including authentication and session management.
- Preference Cookies: Remember your settings and preferences.
- Analytics Cookies: Help us understand how users interact with our platform to improve our services.
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our platform.
8. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal retention requirements.
- Portability: Request a machine-readable copy of your data.
- Opt-Out: Opt out of marketing communications and SMS notifications.
To exercise these rights, please contact us at info@pubmoor.com.
California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, request deletion, and opt out of the sale of personal information. We do not sell personal information. To make a request, contact us at info@pubmoor.com.
9. Children's Privacy
Pubmoor is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Effective Date" at the top. For material changes, we may also send you an email notification. Your continued use of Pubmoor after changes become effective constitutes acceptance of the revised policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Pubmoor
Email: info@pubmoor.com